Box Office Poison

Please note that West End Whingers have moved to http://westendwhingers.wordpress.com. You are currently reading an old version of the site. Cheez. What's the matter with the folks in the box offices in London? Andrew outsourced the purchasing of Spamalot tickets to his faithful friend and would-be-whinger Neil who diligently turned up at the Palace Theatre box office on the day the tickets first went on sale. "I'd like tickets for the evening of the first Saturday after Opening Night, please [for he is very polite]," he said. Imagine his dismay to realise that the tickets he had been sold turned out to be for the evening of the last Saturday before opening night. An easy mistake to make? Ummm. No. Don't think so. Not unless the box office staff are flaky or not very interested in meeting their customers' needs or hung over. So he returns to the theatre to enquire about the mistake. "When you said Opening Night, did you mean the press night?" they enquired. Well of course he did. They're the same thing. And either way, the dates are wrong. Perhaps the opening night moved? No. He received an apology of sorts. But wouldn't a free programme each or something have made all the difference? What would it have cost them? Probably about £1, despite the fact they probably charge ten times that for them.